1. Create your workspace
Start the 14-day trial, add your business details, and choose the users who need access.
Help & Support
BIKANEZA ERP help for setup and daily work
Find a practical starting path, review common questions, or contact the BIKANEZA team for direct assistance with your ERP workspace.
2. Prepare daily records
Add products, opening stock, customers, suppliers, branches, and the payment methods you use.
3. Run a real workflow
Test a sale or purchase from entry through stock, payment, credit, expenses, and reporting.
Common questions
Answers before you begin
What is included in the trial?
The 14-day trial provides access to the available BIKANEZA ERP modules so your team can evaluate real business workflows. No credit card is required to begin.
Which devices can use BIKANEZA?
BIKANEZA is a cloud application designed for current desktop, tablet, and mobile web browsers with an internet connection.
Can the support team help with onboarding?
Yes. Contact support to discuss products, users, branches, opening records, and the workflow you want to configure first.
How does billing work?
Choose monthly, six-month, or annual billing. The exact total, renewal date, applicable tax, and payment confirmation are presented before payment.
Which payment workflows are supported?
The current ERP experience supports local payment workflows including MTN MoMo, Airtel Money, cash, credit, and bank transfer where applicable.
Where should I report a security concern?
Send the details to support@bikaneza.com. Avoid including passwords, session tokens, or full payment credentials in the first message.
Direct support
Talk with the BIKANEZA team
Describe what you were doing, the page or workflow involved, and what you expected to happen. Screenshots are helpful when they do not expose sensitive information.
Customer support
support@bikaneza.com+250 785 912 310Monday–Friday, 8AM–6PM EAT